Profile and account
11 answers
How do I change my personal information (first name, last name, phone, job title)?
Go to Settings, then the Account tab, and find the Personal information section. Enter your first name, last name, phone number and job title, then click Save. The button only becomes active once you’ve changed something.
Can I change my sign-in email address?
You can’t change your account’s email address in Settings: the Email field is locked. If you really need to change it, email us at contact@pulzeo.com.
How do I switch the interface to light, dark or automatic mode?
Open your account menu at the top right, next to the bell. Under Appearance, choose Light, Dark or System (which follows your computer’s setting). The change applies right away.
How do I sign out of Pulzeo?
In Settings, on the Account tab, click Sign out at the very bottom. Confirm in the small window that opens, and you’re taken back to the sign-in screen.
How do I create my account and start the free trial?
On the sign-up screen, sign up with your email and a password, or with Google. You get a 14-day free trial with no credit card required. In a final step, you accept the Terms of Service and the privacy policy.
Can I sign up or sign in with Google?
Yes. When the option is available, a Google button appears below the form, both when you create an account and when you sign in. It’s a quick way to join Pulzeo without managing a password.
What are the password requirements?
Your password must be at least 8 characters long and include a lowercase letter, an uppercase letter and a number. The requirements appear below the field and check off as you type.
How do I reset a forgotten password?
On the sign-in screen, click “Forgot your password?”, enter your email and confirm. You’ll get a link to choose a new password (check your spam folder too). The reset link expires, so use it soon.
How do I change my password while I’m signed in?
Use “Forgot your password?” on the sign-in screen: you’ll get a link to set a new password. For now, that’s how you choose a new one.
I didn’t get my confirmation email, or my link expired. What should I do?
On the “Check your email” screen, click Resend email (there’s a short wait between two sends). If the link expired, enter your address to get a new one, and check your spam folder too.
Can I belong to more than one organization with the same account?
For now, an account can only belong to one organization. If you get an invitation while you’re already on a team, you’ll be offered the option to leave your current organization and join the new one.
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