FAQ

Common questions

What agencies and advertisers ask us most often, before connecting their first account.

01

Getting started

  • How long does setup take?

    Three minutes to connect your first account. The initial sync, which pulls in your history, then takes between 30 seconds and 5 minutes on average. Your first metrics appear right away.

  • Do I need to be a Google Ads expert to use it?

    No, and that’s exactly the point of the tool. Pulzeo reads your campaigns and tells you in plain English what’s working, what isn’t and what to do, without jargon and without expecting you to know where to look. If you’re already an expert, you save the time you’d spend on analysis.

  • Does it work with manager accounts (MCC)?

    Yes. Connect your manager account and pick the accounts you want to track. You stay in control of what shows up in Pulzeo, instead of importing everything at once.

  • Can I try it before paying?

    Yes: 14 days, no credit card. You can connect up to 2 accounts and test everything, branded reports included. If you do nothing, nothing happens when the trial ends.

02

What Pulzeo does

  • Does Pulzeo change my campaigns on its own?

    Never without your approval. Pulzeo analyzes, explains and suggests fixes; you decide whether to apply them, action by action, in one click. Until you click, nothing changes in your Google Ads account.

  • Can I give my team and my clients access?

    Yes, with separate roles. Your team can access the accounts you assign them, and your clients get a read-only portal where they can see their own performance but can’t change anything or see other accounts.

  • Will my clients know I use Pulzeo?

    No, unless you want them to. Reports and the client portal carry your logo, your business name and your colors. What your client sees is your brand, not ours.

  • Why an assistant called Zeo?

    Because an assistant with a face is nicer to talk to than a plain text box. Zeo reads your data, spots what’s out of the ordinary and writes up what it makes of it, in plain English.

03

Subscription and data

  • What’s the price based on?

    On the number of Google Ads accounts you track, not on what you spend on advertising. An account that doubles its budget doesn’t double your bill. Plans run from 2 accounts on Individual to 30 accounts on Agency, and annual billing gets you 12 months for the price of 10.

  • Is there a long-term commitment?

    Not on the monthly plan: you can switch plans or cancel whenever you like from your settings, and your subscription runs until the end of the period you’ve already paid for. The annual plan commits you for the year; that’s the trade-off for the two free months.

  • Is my Google Ads data safe?

    Yes. Your Google Ads credentials are encrypted and isolated per client account. You can revoke access at any time from your Google account. For the technical details, see our Security page.

  • What happens if I cancel my subscription?

    Your data stays available in read-only mode for 30 days, long enough to export what you need. Shared reports keep working during that period.

Don’t see your question?

Check out the help center or get in touch.

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